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The carriage moves to the center of the printer. Press down on one of the cartridges to release it, and then pull it out from its slot.
Remove the plastic tape. HP has scanned your product but currently has no suggestions for driver updates. You do not need to replace ink cartridges until print quality becomes unacceptable. I don’t see my operating system. Mechanical noises during the cleaning process are normal.
Repeat these steps to clean the area surrounding the ink nozzle on the other cartridge. If you are dissatisfied with the quality of your printouts, increase the print quality.
Do not let the cartridge sit outside the printer for more than 30 minutes. Connect the power cord to the back of the printer, and then press the Power button to turn on the printer.
Make a note of which cartridges printed which areas of the extended self test, and then continue to the next step to check the extended self test report for defects.
The black text on the page should not show ink streaks. If you see no defects on the extended self test reportthe print mechanism and ink supplies work correctly. See your browser’s documentation for specific instructions. Contact HP Support to schedule a repair or replacement. If you see one or more of these defects on the extended self test reportcontinue to the next steps.
With the product turned ondisconnect the power cord from the rear of the product. Any warranty support needed would be completed by the reseller that sold the product.
Images that have been enlarged too much might appear fuzzy or blurry. Print in backup mode To print immediately and the quality of the printouts is not a concern, you can print in backup mode. The Virtual Agent is currently unavailable. Make sure that the icon on the cartridge matches the icon on the slot.
Let HP identify any out-of-date or missing drivers and software How does Hl use product data collected with this service? Check the extended self test report for defects. To check the authenticity of your cartridges, go to hp. Purchase replacement cartridges and other supplies from the HP Store or local retailers. Do not remove both cartridges at the same time. System requirements Review the following tables for system requirements.